Shipping policy
We currently ship to the UK, USA, Canada, Australia, New Zealand, and most of mainland Europe.
Our warehouses:
- Heated clothing is shipped from one warehouse.
- Power banks or products containing batteries are shipped from another.
If your order includes both heated clothing and a power bank, heated gloves, or heated socks, your order will arrive in two separate shipments.
You can use the tables below to find the estimated shipping times per country:
Heated Clothing Shipping Times:
| Country | Processing Time | Transit Time |
|---|---|---|
| Europe (Mainland) | 24 hours | 6 – 12 days |
| United States | 24 hours | 6 – 10 days |
| United Kingdom | 24 hours | 4 – 8 days |
| Canada | 24 hours | 6 – 10 days |
| Australia | 24 hours | 6 – 10 days |
| New Zealand | 24 hours | 6 – 10 days |
| Norway | 24 hours | 5 – 9 days |
| Iceland | 24 hours | 5 – 9 days |
| Monaco | 24 hours | 6 – 12 days |
| Switzerland | 24 hours | 6 – 12 days |
| Georgia | 24 hours | 6 – 12 days |
Battery Shipping Times:
| Country | Processing Time | Transit Time |
|---|---|---|
| Europe (Mainland) | 24 hours | 12 – 18 days |
| United States | 24 hours | 7 – 10 days |
| United Kingdom | 24 hours | 10 – 15 days |
| Canada | 24 hours | 15 – 20 days |
| Australia | 24 hours | 10 – 15 days |
| New Zealand | 24 hours | 10 – 15 days |
| Norway | 24 hours | 12 – 18 days |
| Iceland | 24 hours | 12 – 18 days |
| Monaco | 24 hours | 12 – 18 days |
| Switzerland | 24 hours | 12 – 18 days |
| Georgia | 24 hours | 12 – 18 days |
Customs & International Shipping
To provide free shipping and deliver your order as quickly as possible, all orders are dispatched from distribution centres located overseas.
We do our best to minimize any unexpected customs fees, and to date, we have not received reports of issues from our customers. However, we cannot take responsibility for any customs charges that may apply when your order arrives.
Returns / Reshipment Policy
If your order is returned to us due to reasons caused by you (e.g., refused delivery, incorrect address, invalid phone number), a $15 USD (or local currency equivalent) fee will apply to resend your order. We will need to confirm your address with the courier, and reshipping may take up to 2 weeks.
Frequently Asked Questions
I haven’t received my order. When will I get it?
If your order has exceeded the maximum delivery timeframe listed above (e.g., more than 14 days in the UK or US), please contact us at info@heeetup.com
Contact us:
Support email: info@heeetup.com
Support phone number: (+34) 67 33 76 961
